Col. al-Twal is the Chief of the Public Security Directorate’s (PSD) Women’s Police Department. She is currently serving as one of the highest-ranking women in Jordan’s security services, promoted through the ranks since joining the Directorate in 1991. Her efforts have spanned years in Refugee Affairs, and coordinating at various levels on security and the Syrian crisis. In her capacity as investigator with the Family Protection Department, Col. al-Twal was recognized for her work on sensitive cases, including with victims of domestic, physical, social, and sexual violence. She also managed reintegration for inmates in her tenure at PSD’s Women’s Correction and Rehabilitation Center, where she ensured alignment with international human rights law standards and opened a women’s clinic. Col. al-Twal also previously served as a presenter, program producer, news editor, and writer for the Directorate, reporting on issues related to security, traffic, combatting crime, and relations with local communities. In 2017 she was appointed deputy director of the Family Protection Department, and then appointed deputy director for the Public Relations and Media Department, where she served until attaining her current position in 2018. She is also a member of the Jordan National Commission for Women (JNCW, the lead entity shaping policy for women in Jordan), where she is closely involved in the implementation of Jordan’s National Action Plan for Women, Peace, and Security (JONAP).

